Fault guide
Ice Machine Frozen Up — Sandton Repairs
A machine iced solid on the evaporator or in the bin means the harvest cycle is failing or the machine is not stopping when the bin is full.
Possible causes
- Harvest valve or heater fault
- Level control or bin thermostat failure
- Water distribution problem freezing unevenly
- Control board fault
Safe basic checks
- 01Switch the machine off and allow it to defrost naturally
- 02Do not chip at ice with tools — this damages the evaporator
When professional repair is recommended
Once defrosted, the cause must be diagnosed or the machine will freeze up again within days.
Do not attempt electrical, refrigerant or internal mechanical work. Call 069 268 0988.
Maintenance prevention
Harvest control and level device checks at each planned service.
Services that resolve this
FAQ
Questions about this fault
Related symptoms
Other ice machine problems
Ice machine not making iceIce maker not producing iceIce machine making too little iceIce machine producing small iceIce machine leaking waterIce machine overflowingIce machine drain blockedIce machine water not flowingIce machine water valve problemIce machine pump not workingIce machine noisyIce machine compressor problem
Ice machine frozen up — book a repair
Contact us to check technician availability for your site in Sandton. Send your machine make, model and fault description and we will advise on the next step.